Terms and Conditions
General Information
Crazy Safety ApS
CVR No. 39706571
Holmekollen 23, 8660 Skanderborg
contact@crazysafety.com
+45 41139114
Payment
We accept Visa and MasterCard.
Authorization of Amount
When paying with an international card, the amount is reserved immediately. The funds will be held on your card or account until:
- We charge the amount when we ship the product, or
- The funds are released according to your card issuer's agreement.
You can read more about the rules for your specific card with your card issuer.
We do not charge card fees.
The amount is only charged to your card when the product is shipped.
Shipping
- For orders of €39.10 and above: Enjoy free shipping on most EU countries.
- For orders up to €39.00: A shipping fee of €9.95 will be applied.
All items are shipped from our warehouse in Germany using DHL, ensuring fast and secure delivery to your doorstep. Your order will typically arrive between two and four days after it has been processed. Depending on your location.
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping with us.
The withdrawal period expires 14 days after the day you receive your item. If you ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
This means you have 14 days from receipt to inform us that you wish to withdraw your purchase. You can initiate a return shipment at www.crazysafety.com/service or send the standard withdrawal form found at the end of the terms to contact@crazysafety.com.
You cannot withdraw from the purchase by refusing to accept the item without also notifying us.
Returns
Once you have informed us that you wish to withdraw your purchase, you have 14 days to return the item to us.
You will generally need to cover the return shipping costs, and you are responsible if any damage occurs during transport.
Condition of the Item When Returned
If the item has lost value due to your use beyond what was necessary to ascertain its nature, characteristics, and functioning, you can only receive a partial refund. The amount you can get back depends on the item's commercial value, and in some cases, it may mean you only get back the shipping costs.
We recommend returning the item in its original packaging.
If the original packaging is missing, this may result in a depreciation of the item’s value.
Refund of the Purchase Amount
If you withdraw from your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount for which you are responsible.
We will refund all payments received from you, excluding delivery costs if applicable, no later than 14 days from the day we received your notification of withdrawal.
We will refund the money using the same payment method you used for the purchase.
We can withhold the payment until we have received the item, unless you send us proof of having returned it.
Return Address:
Crazy Safety ApS
Attn: Kim Møller-Nielsen
Holmkoellen 23
8660 Skanderborg
We only accept packages sent directly to this address.
When returning the item, please include the order number and a detailed description of the problem.
Complaints Policy
When you shop with us as a consumer, the Consumer Purchase Act applies. This means you have a 24-month warranty.
If your complaint is valid, you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
You must complain within a "reasonable time" after discovering the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.
If the complaint is valid, we will refund your (reasonable) shipping costs. The item must always be returned in secure packaging. Remember to obtain a receipt for shipping, so we can refund your shipping costs.
Return Address for Complaints:
Crazy Safety ApS
Attn: Kim Møller-Nielsen
Holmkoellen 23
8660 Skanderborg
We only accept packages sent directly to this address.
When returning the item, please include a detailed description of the problem.
Complaints Access
If you, as a consumer, wish to complain about your purchase, please contact us at contact@crazysafety.com. If we cannot reach a solution, you can submit a complaint to the Danish Consumer Ombudsman via the Complaint Portal.
To file a complaint, the item or service must have cost at least €150 and a maximum of €13,400. For complaints about clothing and shoes, the minimum price must be €97. A processing fee will be charged for handling the complaint.
When shopping at an e-marked webshop, you can have your case processed for free, regardless of the amount. Read more here.
If you reside in another EU country than Denmark, you can file a complaint through the EU Commission’s online complaint portal here - http://ec.europa.eu/odr.
Privacy Policy
We need the following information when you shop with us:
Name, address, phone number, and email address.
We register and disclose personal data necessary to deliver the product to you.
The personal data is registered with New Shape ApS and stored for five years, after which the information is deleted.
We also collaborate with several other companies that store and process data. These companies only process information on our behalf and are not allowed to use it for their own purposes.
We only work with data processors in the EU or in countries that can provide adequate protection for your information.
The data controller at www.crazysafety.dk is Crazy Safety ApS.
You have the right to know what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may occur if your data is no longer necessary for the purpose for which we used it. You can also contact us if you believe your personal data is being processed unlawfully. You can write to us at: contact@crazysafety.com.
Standard Withdrawal Form
(This form should be completed and returned only if the right of withdrawal is exercised)
To:
Crazy Safety ApS
Holmekollen 23
8660 Skanderborg
Email: contact@crazysafety.com
I hereby notify that I wish to exercise the right of withdrawal in connection with my purchase agreement regarding the following goods/services:
Ordered on: ______________________ Received on: _____________________
Consumer’s Name:
Consumer’s Address:
Consumer’s Signature: _________________________________________
Date: _________________
(only if the contents of the form are communicated on paper)
Terms and conditions last updated on 03/08-2023