Yes and no. We currently ship all to all European countries. Shipping costs will apply to certain EU countries, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 4-7 days. Delivery details will be provided in your confirmation email. We usually deliver all over Europe within 2-3 business days.
We use all major carriers, and local courier partners. Usually DPD, UPS, DHL or Fedex.
Yes! We will send you the tracking number as soon as it is available.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Yes - we offer free shipping to most EU countries. There are a few countries, where we charge an extra fee due to limited shipping options.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Click here and contact us directly and we’ll take you through the process.
We have 2 years full warranty on all manufacturer defects on all our bicycle helmets. The warranty covers all manufacturer defects. We do not cover a broken helmet, after the helmet has been tested to its limits.
All Crazy Safety products are 100% designed in Denmark and passed through the most rigorous safety and quality tests. All Crazy Safety exclusive designs and product features implemented in the helmet collections are absolutely innovative, proprietary and protected by numerous patents. New Shape does not compromise when it comes to quality and safety. Every product you purchase will ensure your satisfaction and safety.
CE EN 1078 - CPSC 1203
The helmet’s life depends on various factors which cause deterioration, including sudden temperature changes, the degree to which it is exposed to sunlight, and the intensity of use. Inspect the helmet regularly to check for any damage! Cracks, detached parts, warping, flaking and changes in color are significant elements for verifying the helmet’s state of deterioration; in any case, we advise replacing it after approximately 3 years from the original date of purchase, because over time its capacity for protection decreases due to the aging of the materials. The manufacturing date is shown inside of the helmet.
Yes! After any violent impact, even if no damage is visible, the helmet should be replaced because its capacity to absorb further impact could be impaired.
Do not apply adhesives, solvents, stickers, or paint that do not comply with the manufacturer’s specifications. Any alteration or intervention not provided for may impair its protective function.
The choice of helmet must be based on its technical and performance characteristics, combined with comfort and design. Tips for choosing a helmet:
1. The first thing to do is to wear the helmet for a few minutes, to see if it fits well or if it causes pain in any particular place. 2. Once it has been put on, simulate movement to test its comfort. 3. The helmet, once secured, must be comfortable, but it should not move. 4. When fastened the strap and buckle must prevent movement of the neck. 5. Always check safety and comfort and choose the model you like best!
The size of the Crazy Safety and SKJOLD helmets corresponds to the circumference of your head! You can use a tape measure positioning it just above the ears, and taking note of the measurement in centimetres.
Yes. To ensure the best comfort and hygiene, the padding is easily removable and washable.
New Shape ApS guarantees the product for 2 years from the date of purchase for defects in materials or workmanship. The warranty excludes defects due to normal wear and tear, modifications, incorrect storage, improper maintenance or use other than that for which the device has been certified.
You can contact us through our contact page. We will be happy to assist you.
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